Driving Questions

Can anyone drive the campervan ?

Most drivers aged 21-79 with a good driving record will be covered by our standard insurance. If you fall outside this age range, or do not meet our normal requirements then contact us to find out if we can cover you.

Can I drive on an EU / foreign licence ?

Yes. Holders of non-UK licences will have to be pre-checked with our insurers, but will normally be approved, provided you meet our standard conditions.

Can you insure more than one driver ?

Yes. Two drivers can be requested at the time of booking. A fee of £5 per day applies for additional ones.

Can I take the campervan abroad ?

Yup, but be aware any van with an LPG conversion will not be allowed in the Channel Tunnel.

Layout Questions

How many seats and what type of seat belts are fitted?

Elgrands have 4 travelling seats (including the driver), all of which have 3 point seat belts

Unfortunately there are no ISOFIX fittings in our campervans.

Where can I collect the campervan?

We only allow pick up and returns at our base in Birch Vale, High Peak. If you travel by car, you can leave one car with us whilst on hire. If coming by train, we are able to collect your crew from our local train station, which is Stockport, New Mills Central or New Mills Newtown.

Collection from and return to Manchester Airport is available as a chargeable extra £50.00

How much is the insurance excess ?

The standard excess is £1000.. A higher excess may be applied by our insurance company, £1000 applies to over 25’s, Up to £2000 applies to younger drivers or generally if you do not meet the standard driver requirements.

Why do you need a security deposit ?

The deposit covers us for the cost of repairs or replacement in the event that you return to us with damage to the campervan or its equipment. Note this applies whether or not the damage was caused by you, so it is important both to secure items wherever possible, and always follow full instructions for the use of the campervan and its equipment.

When will I get my security deposit back ?

Campervan Rental FAQ answer:

Provided the campervan is returned on time, fully fueled, internally clean and there is no damage or loss on your hire, we will refund your deposit within 3 days of your return.

What If I have received a parking fine?

If you fail to notify us of a fine incurred during your hire period, we will forward your contact information on to the relevant body & charge you a £10 administrative fee.

Do I need holiday insurance ?

Customers travel at their own risk, and we strongly advise you to take out suitable insurance cover.

Can I bring pets ?

As long as they are well behaved, then we welcome them. Potentially additional cleaning costs may apply.

Do you hire to smokers ?

Yes. But no smoking in the vehicle or awning at any time. Cleaning fees apply if the campervan or awning are returned with evidence that you have ignored this rule.

Do you provide breakdown cover ?

Yes. 24/7 full European

How can I pay for my holiday / security deposit ?

Campervan Rental FAQ answer:

You can pay through Direct CHAPS into our trading account, Paypal, by using a Credit or debit card. However, our insurers will not allow us to take payments in cash (except the security deposit). All funds must land in our account before collection.